Privacy Policy

What data do we collect?

We gather and retain certain personal information that we deem necessary when you utilize our Platform. This information helps us provide you with a secure, efficient, seamless, and personalized experience. It includes activities like displaying relevant content such as recommended products, communicating with you regarding orders, new products, and promotional offers. This enables us to offer specific services and features tailored to your needs, customize the Platform to enhance safety and convenience, and allow third parties to perform technical, logistical, and other functions on our behalf.

These are the types of information we gather: 

Information provided by you:

We receive and store information explicitly provided by you. This may include personal details like your username, password, name, address, phone number, email address, date of birth, gender, financial information (such as bank account or payment instrument details), and any other information you provide while using the Platform. You have the option to withhold certain information, but doing so may limit your access to certain features on our Platform. 

Automatically collected information:

Whenever you interact with our Platform, we automatically receive, record, and analyze information from your browser or device. This information includes your IP address, geolocation data, device identification, "cookie" information, browser and device type, mobile device information (including unique identifiers and purchase history). We may aggregate this data with similar information from other users to create features like best-selling products, products you viewed or searched for, and personalized content. We may use tools like cookies and JavaScript to collect session information, analyze page response times, track page interactions (scrolling, clicks, etc.), and improve your shopping experience on our Platform. 

Information from external sources:

We may obtain information about you from third parties, such as social media services, commercial sources, and business partners. If you access our Platform through a social media service or connect your account to a social media service, we may collect information like your username, profile picture, email address, friends list, and other associated information shared by the social media service. By accessing the Platform or contacting us through social media services, you authorize us to collect, store, analyze, and use such information in accordance with our policy.

How do we use cookies?

With your permission, we transfer a small file called a cookie to your computer's hard drive through your web browser. This file helps us recognize your browser and provide personalized features and advertisements based on your preferences, interests, and behavior on our Platform.

You have the option to accept or decline cookies. Most browsers have a help menu that explains how to prevent the browser from accepting new cookies or deleting/disabling existing cookies. However, disabling or deleting our cookies may restrict your access to certain features on our Platform.

Do we share the information we collect?

 Respecting customer privacy is a crucial aspect of our business and a core philosophy of our organization. We never have and never will commercially exploit your information by selling it to third parties. We only share customer information as described below: 

Third-party service providers:

We engage other companies and individuals to perform various functions on our behalf, such as order fulfillment, package delivery, customer data analysis, marketing assistance, search result provision, link provision, and payment processing. These service providers only have access to customer information required to perform their designated functions and are contractually bound not to use it for any other purposes.

Compliance with the law:

We may be required to share customer information with government authorities and agencies for identity verification, prevention and investigation of cyber incidents, prosecution, and punishment of offenses. We may also release account and personal information to enforce our Terms of Use and other agreements or to protect the rights, property, or safety of The Souled Store, our users, or others. This may involve sharing information with other companies.