Return and exchange policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please read the following guidelines to ensure a smooth and convenient process:
Eligibility for Return and Exchange:
- You can initiate a return or exchange within 7 days from the date of delivery.
- The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
- Include the original invoice or a copy of it in the return package.
- You can initiate a return from the my orders section or you can contact our customer service team within the specified time frame.
- Please note that a return fee of Rs. 99 will be charged, which will be deducted from your refund amount.
- Pack the item(s) securely following the return guidelines mentioned above.
- Once we receive the returned item(s) and verify their condition, we will process your refund within a reasonable timeframe.
Exchanges are subject to product availability. If the requested size or variant is not available, we will provide alternative options or process a refund.
- If the desired size or variant is available, we will guide you through the exchange process, which includes returning the original item(s) following the return guidelines mentioned above.
- Once we receive the returned item(s) and verify their condition, we will ship the order to you within an estimated delivery date according to your location.
- In the rare event that you receive a defective, damaged, or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund without any additional charges.